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> Customer Service, When customers go wrong...
Smiler
post Jan 5 2005, 10:03 PM
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Ooga Booga!! SMILE!
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We've all been there haven't we? Served by a very helpful shop assisstant who seems to want to do whatever they can to make your experience in their store a pleasant one? What did you do? Hit 'em with a crowbar???

That's what one customer did to me today!!! Accidentally do I hasten to add, but after 2 hours wait in A&E for 2 minutes seeing to and a glued top lip, I was prompted to ask my fellow Matazonians; What's the best/ worst customer service you've experienced? Also, whats the best 'tip' you've given/received? wink.gif


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Presently defacto leader of the scuttler nation; conform, consume, o'smile for snaffie's sake --> A smile a day keeps th...Ah sod it...just SMILE!!!Some weird dragon lady gave me a cookie and said if I got in the van she'd adopt me. I ignored mummy and went with Wyvern & lookee here, I now have my own adoptee to cause chaos: Stardust_Smile...Official barman to Tribe Wyvern COME VISIT but beware the Monkey Overlords, they plan the demise of the hairless ones. Your house is at risk. Always read the label.
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Snugglebum the D...
post Jan 5 2005, 10:30 PM
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F*cking with the best since 1996
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At the moment - God damn Hot Topic, who seem incapable to deliver to the UK!!! mad.gif

It's been over three months since I ordered, I've had to phone them once to get them to re - send as they didn't realise that they needed the FULL postcode to deliver to this country. That was a month ago and still no banana.

I'm not a happy bunny.

Best service? Well, me of course!! wink.gif I'm the very best at what I do. And see how very humble I am with it too.

*glugs beer*


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Art should be an expression of what humanity is capable of imagining - not limited to representing that which surrounds us - Demetrios Vakras
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Harem count: Markslut, xkitsurabamix, Black - Wings, Candice, Moop, Daedalus, The Lorax, Franken - Sarah, Artemisia, Cath, Wyvern, Saucy Tara, PsychWardMike, JimiJimi, Fallen Element, Smiler, Korbin Dallas, laenan kite, Valerie, Faerieryn, trunk_girl26, Sir Psycho Sexy, Steam Roxxor, pgrmdave, monkey_called_narth
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gothictheysay
post Jan 5 2005, 10:34 PM
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living in your basement, eating your candy hearts
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Good customer service? I receive it lots, thankfully. People are really nice to me and help me out. Then again, I have an odd phobia of asking for help in stores, so I must look scared when I ask.

As for bad customer service? Two big ones = there was a lady who worked in my optomerist's office who launched into a long speech on how foolish I had been and that it was all my fault my glasses were broken, and then recently was the lady who chided us for not writing down and remembering all the information when we had called to see if they had the item. She also launched into a speech.

But other than that, I get lots of "May I help you"'s and such. =)


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Being corrupted by candice since 2004
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Smiler
post Jan 5 2005, 10:35 PM
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Snuggles: Odd, I waited for months for a shirt from them as well about a year ago. Happy Tree Friends.

Heehee So so humble my dear smile.gif Wouldnt have it any other way would we???

gothictheysay: I agree speeches are rubbish, especially by jobsworths... You're not buying their opinion wink.gif


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Presently defacto leader of the scuttler nation; conform, consume, o'smile for snaffie's sake --> A smile a day keeps th...Ah sod it...just SMILE!!!Some weird dragon lady gave me a cookie and said if I got in the van she'd adopt me. I ignored mummy and went with Wyvern & lookee here, I now have my own adoptee to cause chaos: Stardust_Smile...Official barman to Tribe Wyvern COME VISIT but beware the Monkey Overlords, they plan the demise of the hairless ones. Your house is at risk. Always read the label.
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Snugglebum the D...
post Jan 5 2005, 10:37 PM
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F*cking with the best since 1996
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QUOTE
Odd, I waited for months for a shirt from them as well about a year ago.


But it arrived? *looks desperate* Didn't it? DIDN'T IT??

I'm just about at the end of my patience with them - which will involve a another call where I won't be polite. I hate it when I have to do that.


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Art should be an expression of what humanity is capable of imagining - not limited to representing that which surrounds us - Demetrios Vakras
funked)out_frog is my special Harem slave
Harem count: Markslut, xkitsurabamix, Black - Wings, Candice, Moop, Daedalus, The Lorax, Franken - Sarah, Artemisia, Cath, Wyvern, Saucy Tara, PsychWardMike, JimiJimi, Fallen Element, Smiler, Korbin Dallas, laenan kite, Valerie, Faerieryn, trunk_girl26, Sir Psycho Sexy, Steam Roxxor, pgrmdave, monkey_called_narth
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Smiler
post Jan 5 2005, 10:40 PM
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Yep although reeaaaly late. My mate in the US had actually bought the same one and sent it to me before HT. His one was to small but thats beside the point wink.gif


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Presently defacto leader of the scuttler nation; conform, consume, o'smile for snaffie's sake --> A smile a day keeps th...Ah sod it...just SMILE!!!Some weird dragon lady gave me a cookie and said if I got in the van she'd adopt me. I ignored mummy and went with Wyvern & lookee here, I now have my own adoptee to cause chaos: Stardust_Smile...Official barman to Tribe Wyvern COME VISIT but beware the Monkey Overlords, they plan the demise of the hairless ones. Your house is at risk. Always read the label.
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Faerieryn
post Jan 5 2005, 10:42 PM
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Worst service: "Excuse me do you know where the baked beans are?" Assistant looks puzzled "Sorry I no speak english" ponits to another assistant. ME: "Excuse me do you know where the baked beans are?" Asisstant looks puzzled "SorryI no speak English" points to another assistant etc etc. This went on for about fifteen mintue until I gve up and wandered until I found what I was looking for. Sainsbury's by the way


Best service: Surisingly it's from my bank over the telephone. They are ALWAYS wonderful.

And yet again I say Smiler!!! MAtthew Broderick has no cut on his lip????


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If life hands you a lemon make lemonade, lace it with cyanide and then pass it around. What can I say I'm a revenge type of gal!!! Ryn
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froggle-rock
post Jan 5 2005, 10:46 PM
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I got a box of chocolates once, for tracking down a specific design of bunny ears for a customer. It took me a few months. ( I used to work in a fancy dress shop.)

I also got a few tickets to clubs and galleries biggrin.gif


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A society that takes itself too seriously risks bottling up its tensions and treating every example of irreverence as a threat to its existence. Humour is one of the great solvents of democracy. It permits the ambiguities and contradictions of public life to be articulated in non-violent forms. It promotes diversity. It enables a multitude of discontents to be expressed in a myriad of spontaneous ways. It is an elixir of constitutional health. J. Sachs in Laugh It Off Promotions CC v SAB International (Finance) BV t/a SabMark International (Freedom of Expression Institute as Amicus Curiae) 2006 (1) SA 144 (CC)
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ravein
post Jan 5 2005, 10:46 PM
Post #9


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I never really get bad customer service. I taught customer service for a major cell phone company so I know most of the tricks. I normally get stuff for free. I find that if you are nice and don't make demands you will normally get what you want. If you receive poor customer service don't waste you time and go straight to a manager.


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Asenyth
post Jan 6 2005, 02:02 AM
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Well, no one metioned great tips yet and that was posed so I will talk about the great tip I got once. "Don't stand up in a canoe." Ha, no seriously, I was working at a bar for awhile and I sold Keno and lottery other lottery tickets. Well, one night I was working and a man won $4000 on a ticket I sold him, he gave me a hundred dollars and then he gambled some more and he gave me a Keno ticket as well for a tip, that ticket hit for $200 and he was happy to let me keep it. So I got a $300 tip one night. innocent.gif


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LoLo
post Jan 6 2005, 02:56 AM
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I actually find it refreshing to have someone give me good customer service even when it's too pushy, because I am often ignored or followed around like I'm a theif.

I work in customer service and have for the last too many years, and I know that a lot of these clerks are just doing what they have to do to keep their jobs. Some people that don't have to wait on the public come up with these great ideas that are going to increase sales, which means that the person who is waiting on you has to follow these extremely annoying customer service rules to keep their job.

I got a 110 percent once on a secret shopper report and so I got 20 dollars from the company that I was working for at the time. Other than that the only tips I've gotten are a dollar here or there from people who think I wrap their presents well.


Her'es my tip, if you're annoyed by the person giving you too much customer service just tell them you're not a secret shopper and you just prefer to be left alone while you shop.


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Usurper MrTeapot
post Jan 6 2005, 04:14 PM
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Samauri Teapain
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QUOTE (LoLo @ Jan 6 2005, 02:56 AM)
I actually find it refreshing to have someone give me good customer service even when it's too pushy, because I am often ignored or followed around like I'm a theif.
*


I don't like the obviousness which security use around me. I was literally two feet away from him, I moved and so did he keeping the same distance. When I left the shop he asked to see my bag. "You followed me from when I walked into the store, how could I have found the space to breathe let alone manage to steal something?"
I see that its security doing its job, better than none at all but a little excessive.

Otherwise the service I get in most stores is good.


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