Shipping is priced by weight and by the country that you are in.
Shipping costs are as follows:
Badges (up to ten ordered singly):
Europe approximately £1.50
Europe approximately £2.50
Europe approximately £5
Due to the differing weights of items, shipping prices for orders containing several differnt items are hard to give a concise guide for; for example, badges are very light and so rarely add anything to the shipping if combined with a T-shirt, but a corset is heavy and will add more to the final shipping cost. All prices are subject to possible slight increase or decrease without prior notice, but the above stated costs are a reasonable guide to what to expect.
Corsets are hand-made on order so will usually take between seven and fourteen days to dispatch to you; in particular it will take longer when closer to Christmas. Their manufacture is a process that takes time; they can only be made so fast, so please order well in advance of any important events. If there is going to be a long delay you will be contacted, but please to drop me a line at any time for an update. Corsets will usually be sent by recorded delivery. Please feel free to contact me with any questions or further requirements you may have.
Items held in stock are usually sent within 48 hours of the order being placed with the exception of Sundays and UK holidays.
Once an item is in stock and sent, shipping to the US usually takes between one and two weeks, in the UK it usually takes between one and four days, Europe usually takes approximately one week. The rest of the world varies depending on the postal connections to your area. Again, if you have any questions please contact me.
In the hundreds of orders that I've sent out I've only known one to be truly lost: delays at the post office, mistyped address details, and even flatmates picking up the package then leaving it in their room under a pile of washing (!) can all interfere with delivery, but 99.9% of the time there are no problems that patience doesn't solve. In a circumstance where an item has been lost a replacement can be sent, but please be aware that I cannot afford to send out replacements without giving the postal service a reasonable opportunity to get the item delivered!
Returns will only be accepted in 'as new' condition and if they are posted within 28 days of the original postal date. Please feel free to use the contact form if you have any questions about your purchase.
In line with UK law, 'made to measure' items cannot be returned so please carefully read the ordering instructions. They really are a great fit so I'm confident you will be happy with them! Corsets are not laced before sending but do contain lacing instructions. It's a simple process but please read them carefully to ensure the best fit!
All corsets are hand-made and checked before dispatch; however, I will be happy to exchange any item in the unlikely event that something has been overlooked. I'm only a small business without the ability to absorb the costs of lots of returns, so if you have purchased a garment, please be careful when trying it on to ensure that any damage hasn't happened since you received it!
For all items other than made to measure corsets the standard returns policy is that I will exchange any defective item. All efforts are made to make sure that your item/s reach you in perfect condition. If you are unhappy with the condition then an exchange can be made for the same item, if it was the last in the range then a refund may be offered.